Patient Advocate Office
The Patient Advocate Office is the main resource for patients and their families who have concerns regarding their experiences at our hospitals and clinics. We are the front line service of the Quality and Risk Management Department, whose sole purpose is finding positive solutions for patients and their families.
The Patient Advocate Manager listens and responds to non-clinical verbal and written patient concerns, makes recommendations, and tracks trends in patient satisfaction.
The Patient Advocate Manager routinely checks all suggestion boxes and patient complaint forms, and endeavours to help resolve non-clinical issues quickly and efficiently.
Our goal is to offer a caring and efficient service to all of our patients. If at any time we do not meet the standard you expect, we would like to hear about it. In any organization, practices and processes can become so routine, we may forget the basic fundamentals of putting the patient first.
In other words, we might be doing something that is not satisfactory to you without being aware of it. Don’t remain silent. Talk to us. Use your voice to help us improve our service to you and the community.
You have the right to voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your doctor, nurse manager, a clinical director or you may also contact the Patient Advocate Manager.