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Home : BHB Information : Patient & Visitor Information : Visiting Patients and Telephone Enquiries

Visiting Patients and Telephone Enquiries

KEMH Information Desk:

We encourage visiting, as it plays an important role in care and recovery. The Information Desk, located in the main Lobby is staffed by Hospitals Auxiliary of Bermuda volunteers, who will assist in locating patients.

Visitors and callers are asked to identify a patient by name when phoning or coming to the Information Desk. The receptionist will confirm the patient’s admission and location.

Enquiries concerning a patient’s condition will be transferred to the unit, where the nurse- in-charge may provide further information.

MWI Reception Desk:

The Reception located in the main Lobby will assist visitors looking for service users staying at MWI.

Visitors and callers are asked to identify a service user by name when phoning or coming to Reception. Receptionists will confirm a service user’s location once they have telephone confirmation from the ward that the service user approves the visit.

Visiting on the Units or Wards:

KEMH Ward Visiting Hours

  • General and Surgical Wards
    12:00 to 8:00pm.
  • Intensive Care Unit
    Visitors to this ward are restricted to immediate family
     10:00am to 2:00pm and 4:00 to 8:00pm
  • Maternity
    Fathers 8 am to 8 pm
    Grandparents, siblings and general visitors are 12pm to 2pm and 4 pm to 8 pm
    Quiet time is from 2 pm to 4 pm
    Visitors for Room 1000 can visit from 11 am to 8 pm.
  • Gosling Ward (Pediatrics)
    7:30am to 7:30pm.

MWI Ward Visiting Hours

  • Somers Annex:
    Weekdays: 6:00 pm to 8:00 pm
    Weekends and Public Holidays:  2:00 pm to 4:00 pm and 6:00 pm to 8:00 pm
  • Somers Ward:
    Weekdays: 12:00 noon to 8:00 pm
  • Reid Ward:
    Weekdays: 12:00 noon to 8:00 pm
  • Devon Lodge:
    Weekdays: 12:00 noon to 8:00 pm

When visiting patients on the wards or units, please be aware of the following:

  • No more than two visitors at a time at each bedside
  • Visitors who are feeling ill and with fever are asked not to enter the hospital to visit
  • Visitors should stop at the Nursing Station on each unit to find out if a patient/service user is able to receive visitors
  • All visitors are required to use the hand sanitizers when entering and leaving the hospitals
  • All visiting is at the discretion of the doctors and nurse in charge
  • Children under 12 years of age are not permitted to visit
  • Visitors should not stay long. A patient/service user  tires quickly entertaining visitors
  • Patients/Service Users require a quiet, restful environment and visitors can assist by walking softly and speaking in low tones
  • Consult the nurse before bringing food or beverages to patients/service users
  • Alcoholic beverages and illegal drugs are not allowed in the hospitals
  • Visiting may be interrupted to allow for doctor’s examinations, nursing care, special care and treatments
  • The Psychiatric Intensive Care Unit (PICU/Somers Annex) has special visiting hours
  • MWI visiting outside of the scheduled visiting hours can be arranged in exceptional circumstances with the clinical care team
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